servicenow psu
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ServiceNow
https://pennstate.service-now.com
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Penn State IT Service Portal – Penn State‘s IT Help Portal
https://pennstate.service-now.com/sp
The Penn State Help Request Portal is the self-service interface for users of Penn State IT services. At the portal, users can look for ways to solve problems themselves, request assistance through a tool that interacts with the ServiceNow platform, and view any open requests or records.
ServiceNow – The smarter way to workflow™
ServiceNow gives you the power to make work, work better—no matter the circumstances. So employees can be productive, wherever they are. And customers can get what they need, when they need it. That’s what we call the smarter way to workflow™. Digital experiences matter. Scale your customer service and IT operations fast. ServiceNow enables digital workflows to drive business growth …
ServiceNow : “The tool” – Pennsylvania State University
https://sites.psu.edu/itsservicemanagement/the-tool
The Service Management Office (SMO) will deploy updates to ServiceNow on May 11, 2016, during the standard maintenance window. Patch notes are available on the Service Management Office (SMO) website (smo.psu.edu) under the patch notes documentation section.
ServiceNow: Getting Started with Navigating the ServiceNow …
itld.psu.edu/training/servicenow-getting-started-navigating-servicenow-interface
ServiceNow: Getting Started with Navigating the ServiceNow Interface This video course introduces you to key features and functions of ServiceNow. This series of interactive videos, designed for new users, teaches you to navigate the interface, quickly locate relevant information, and maximize productivity by customizing your workspace.
ServiceNow® Fundamentals Training | Penn State Harrisburg
https://harrisburg.psu.edu/continuing-education/professional-growth/servicenow
ServiceNow® Fundamentals is designed for users with various organizational roles who are expected to work within the NOW Platform®. During this three day interactive training course, attendees will learn about the NOW Platform® User Interface, gain a basic knowledge of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and …
Service Catalog Management – Pennsylvania State University
https://sites.psu.edu/itsservicemanagement/service-catalog-managment
The Service Management Office (SMO) plans to deploy a new release of ServiceNow, known as Geneva, on April 21st. See News article on this site for more info or visit smo.psu.edu . 3.29 Updates to ServiceNow. On March 29, 2016, the Service Management Office (SMO) will deploy updates to ServiceNow. Please see the patch notes, which can be found on the SMO website (smo.psu.edu) under the patch …
Incident Management – sites.psu.edu
https://sites.psu.edu/itsservicemanagement/incident-management
The Service Management Office (SMO) plans to deploy a new release of ServiceNow, known as Geneva, on April 21st. See News article on this site for more info or visit smo.psu.edu . 3.29 Updates to ServiceNow. On March 29, 2016, the Service Management Office (SMO) will deploy updates to ServiceNow. Please see the patch notes, which can be found on the SMO website (smo.psu.edu) under the patch …
Service Status – Penn State‘s IT Help Portal
https://pennstate.service-now.com/sp?id=services_status
ServiceNow: Penn State Service Management Program Support – no outage – 10/ 1. ServiceNow: Penn State Service Management Program Support – no outage – 10/ 2. ServiceNow: Penn State Service Management Program Support – no outage – 10/ 3. ServiceNow: Penn State Service Management Program Support – no outage. SIMBA Support : SIMBA Support – no outage – 9/ 29. SIMBA Support – no outage – 9/ 30 …
Application scope – ServiceNow
https://docs.servicenow.com/bundle/paris-application-development/page/build/…
ServiceNow generates this prefix for each customer. The instance stores the prefix in the glide.appcreator.company.code system property. acme: The application ID : This string can be up to 40 characters long. Application developers set this ID when they create the application. The system uses the application name by default. book_rooms: The example values generate a namespace identifier of x …
Service Catalog and Request … – Sites at Penn State
https://sites.psu.edu/itsservicemanagement/service-catalog-and-request-fulfillment-phase
Implement the Service Now Service Request Fulfillment module and processes for the ITS sub units. Key Deliverables • Service Request Fulfillment module deployed and available to ITS staff. • Request fulfillment form creation and process models established. • Establish and execute plan for transformation of existing request forms and processes residing in sub units. (2 request forms per …
Is there a Change Management User Guide? – Sites at Penn State
https://sites.psu.edu/itsservicemanagement/is-there-a-change-management-user-guide
The Service Management Office (SMO) plans to deploy a new release of ServiceNow, known as Geneva, on April 21st. See News article on this site for more info or visit smo.psu.edu . 3.29 Updates to ServiceNow. On March 29, 2016, the Service Management Office (SMO) will deploy updates to ServiceNow. Please see the patch notes, which can be found on the SMO website (smo.psu.edu) under the patch …
Penn State Self-Service Portal Enhancement
https://smo.psu.edu/portal-enhancement
The Penn State Help Request Portal is the self-service interface for users of Penn State IT services.. At the portal, users can look for ways to solve problems themselves, request assistance through a tool that interacts with the ServiceNow platform, and view any open requests or records.
SAP CONCUR SUPPORT THROUGH SERVICE NOW | SAP Concur
https://sapconcur.psu.edu/sap-concur-support-through-service-now
Using the Service Now system will enhance our ability to closely monitor all incidents and ensure timely resolution. Please address all email inquiries to [email protected]. If you use the Contact Us web form on our SAP Concur web site, that information will also be delivered to our SAP Concur Support team through Service Now.
Building Maps — Research Instruction & Information …
https://riit.smeal.psu.edu/services-support/building-facilities/building-maps
Maps of the interior of the Smeal Business Building. The Business building is the largest academic building and the third largest classroom building on campus with 18 General Purpose Classrooms including a 150 seat Auditorium, six Smeal classrooms, four specialized research labs, one general purpose computer lab, 17 conference rooms, large Atrium and Foyer areas, an outdoor courtyard, and an …
Get Support | Penn State IT
https://it.psu.edu/get-support
Penn State Law Help Desk Phone: 814-867-1526 Email: [email protected]psu.edu. School of Nursing Help Desk Phone: 814-863-2220 Email: [email protected]psu.edu. Schreyers Help Desk/General Contact Email: [email protected]psu.edu. For 24-7 support. Chat: Start Online Chat with IT Service Desk. Live chat is available 24-7 for authenticated students, faculty, and staff, except during campus closures and …
IT Service Desk offers 24/7 … – Penn State University
https://news.psu.edu/story/411433/2016/05/23/academics/it-service-desk-offers-247…
UNIVERSITY PARK, Pa. — It’s 7 a.m., and after an eight-hour shift answering middle-of-the-night technology support calls and emails at Penn State’s IT Service Desk, Jessica Henry is about to head home.Before she leaves her post, she touches base with Chris Hirsh who has just arrived for the day about the goings-on of the night: A printing issue in Pollock Lab was resolved around 5 a.m …
Recent Enhancements – Pennsylvania State University
https://smo.psu.edu/recent-enhancements
Penn State’s ServiceNow instance will be upgraded to London on March 26. The upgrade is a standard process to ensure that the tool is up-to-date and as secure as possible. The ServiceNow London release notes has more information. Knowledge Management Enhancements. A number of items related to knowledge will be included in the release, including knowledge article versioning, a new process for …
Find Training | Penn State IT Learning and Development
https://itld.psu.edu/find-training?f[0]=field_training_by_service:31
ServiceNow (2) Apply ServiceNow filter ; Sites (2) Apply Sites filter ; Workamajig (1) Apply Workamajig filter ; Yammer (1 ) Apply Yammer filter ; Zoom (27) Apply Zoom filter ; iTwo Learning Path: Data Analysis. Submitted by kub26 on Mon, 07/03/2017 – 15:09. This iTwo Learning Path supports all Penn State faculty and staff who want to use iTwo for data analysis, data visualization, and …
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